Running Late Policy
We ask all clients to please arrive 5 minutes early so we may begin on time. If you are running late we understand it may happen from time to time, but please understand that we have other scheduled appointments throughout the day and cannot give you back that lost time. After 15 mins late the appointment will be cancelled.
Knead the Knots has a strict 12-hour cancellation policy with no exceptions. This is an industry standard courtesy policy. All appointments must be secured by a valid credit card. If you cancel your appointment(s) in less than 12 hours prior to the appointment time you will be charged up to $25 of canceled service(s). No shows will be charged the full amount of all scheduled services. Yelp vouchers require 24 hours notice to avoid forfeiture. Thank you for your understanding.